POS Manager Inbox
Manager Inbox is the page where a store manager deals with the items that need a decision. It saves time because the manager does not have to open many pages just to find pending work.
What appears here
- Returns that are above the allowed refund limit.
- Voids that are above the allowed void limit.
- Drawer closes that need review.
- Pending issues from online payments.
- Branch replenishment requests.
- Branch transfer steps that still need action.
- Orders or shifts that look incomplete.
- Exceptions that need notes or a final decision.
What each queue means
Why this is here: a drawer count or close result still needs a manager decision.
What manager should do next: open Drawer Reconciliation, then go into the drawer investigation page. There the manager can compare expected cash with counted cash, review cash movements, write notes, request a recount, escalate, or approve.
Why this is here: the cashier tried to process a refund that crossed the allowed limit.
What manager should do next: open Returns, check the reason and amount, then approve or reject it.
Why this is here: the cashier tried to void a sale that is too large for cashier-only approval.
What manager should do next: open the pending void screen and decide whether the sale should be cancelled.
Why this is here: stock movement work between stores is still incomplete.
What manager should do next: open Branch Replenishment and move the request to the next real step.
How a manager uses it
- Open Manager Inbox at the start of the day.
- Check the most urgent items first.
- Open the linked page from the queue item.
- Approve, reject, or update notes.
- Refresh the inbox and keep going until the queue is clear.
Easy example
A cashier tries to refund a large amount. The session rule says large refunds need manager approval. The refund appears in Manager Inbox. The manager opens it, checks the reason, approves it, and the refund moves forward.
A cashier also submits a drawer count that does not match the expected cash. The drawer appears in Manager Inbox. The manager opens the drawer investigation page, checks cash movements, asks for a recount, then approves it after the fresh count is submitted.
Who should see it
- Admin: can see everything.
- Store Manager: should see only the work for their store or stores.
- Cashier: usually should not use this page.
What to tell users
- If something needs approval, the cashier may be blocked until a manager acts.
- If the queue keeps growing, branch rules may be too strict or staff may need training.
- If a queue item looks strange, open the linked page and read the notes before approving anything.